Lehigh Valley Technology Company’s IT Help Desk services and support are comprised of credentialed, experienced, IT professionals.
You receive industry-leading service and support in:
- Email support
- End-user trouble shooting
- Creating new user accounts
- Modifying and terminating existing accounts
- Remote work monitoring
- Work from anywhere support
- Remote into end-user computer support
- Help with 3rd party vendor applications
- Cloud Solutions
With our dedicated help desk, you eliminate daily challenges ranging from, printing issues to server access to your computers working too slow.
Whether you are onboarding or offboarding employees, need access to folders or servers, need assistance with spam, or are worried about a suspicious email that could be a phishing attempt, our IT Help Desk technicians are ready to jump in.
Our Help Desk Service Coordinator assigns your request to the right technician. Based on your needs you’ll work with:
- a cybersecurity and cloud specialist
- a server and network specialist
- a support technician best suited to remedy your issue
We solve your IT problems right the first time.
We rapidly triage and resolve your support issues as they occur.
Our IT Help Desk Support is available Monday – Friday 8:30 to 5pm EST by phone or email.
Additional Help Desk Service options include:
- 24-hour, 7-day a week support for companies who operate multiple shifts or have employees working from various time zones and countries
- an on-call technician is always available for emergencies 24/7, 365 days of the year
Around the clock help desk support is available through your own company portal where you can easily see all tickets that have been submitted to our team, the support issues as well as resolution and timing.
Our IT help desk services and support is built to take away frustration, lost productivity and lost time for employees as well as reducing the workload for managers and IT supervisors who all too often hear of these complaints.Scott Gingold, President and CVO of Lehigh Valley Technology Company
With Lehigh Valley Technology Company’s IT Help Desk Services & Support, employees have a responsive resource and managers have a cost-effective solution.